Privacy Policy

Privacy Policy for Real Estate Back Ops, LLC (doing business as “FIJI Insights”).

At FIJI Insights, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and disclose information about our customers and website visitors.

Information We Collect

We collect personal information, such as your name, email address, company, and phone number, when you sign up for an account with us, use our products or services, complete a brokerage valuation, build a buyer profile, subscribe to a paid plan, or contact us for support. We also collect information about your device and how you use our website, including your IP address, browser type, and operating system.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website, customize content and advertising, and analyze our website traffic. By using our website, you consent to our use of cookies and tracking technologies. You can control cookies through your browser settings and other tools.

Payment Information

Subscription payments on FIJI Insights are processed by Stripe. We do not store full credit card numbers or CVCs on our servers. We retain only the minimum billing metadata required to manage your subscription (Stripe customer and subscription identifiers, plan, billing interval, and renewal dates). For details on how Stripe handles your payment data, please review Stripe's privacy policy at stripe.com/privacy.

Data Retention

We retain your personal information for as long as necessary to provide our products and services to you and fulfill the purposes described in this Privacy Policy. We may also retain your information for a longer period of time to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

Compliance with CCPA

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect about you, to request that we delete your personal information, and to opt out of the sale of your personal information. To exercise these rights, please contact us at support@fijiapp.com.

CAN-SPAM Act Compliance

FIJI Insights complies with the CAN-SPAM Act for all commercial email communications, including outbound marketing and business development outreach. Every commercial email we send includes accurate sender identification, a truthful subject line, and a functional opt-out mechanism. Recipients may opt out of future commercial emails at any time by using the unsubscribe link included in the message or by replying with a request to be removed. We honor all opt-out requests promptly. FIJI Insights does not knowingly send unsolicited commercial email in violation of applicable law, and we do not sell or share email addresses with third parties for unrelated marketing purposes. We do not authorize any affiliate, partner, or third party to advertise fijiapp.com via email or other messaging on our behalf.

SMS Communications

FIJI Insights is introducing SMS notification features. SMS is not yet available in all areas of the platform — the SMS preferences section in Account Settings is currently marked as coming soon, and phone verification via text message is not yet enabled. This section describes how we will handle text messages when SMS features are offered and you provide a mobile phone number and opt in to receive them. Message types may include:

• Transactional messages — such as one-time verification codes, security alerts, and account-related notices needed to deliver our services.
• Alerts — such as notifications about NDA updates, private conversations, marketplace activity, and other important updates related to your buyer profile or brokerage listing.
• Marketing messages — promotional or informational texts about FIJI Insights products, features, or offers, sent only where you have provided the appropriate consent.

When SMS is available and you have opted in, message frequency will vary depending on your account activity and notification preferences. You may receive multiple messages per week during active use of features that trigger alerts, or fewer messages when activity is low. Consent to receive SMS is not a condition of purchase.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

When SMS is available, you will be able to opt out of non-essential SMS messages at any time by replying STOP to any message from FIJI Insights. After you send STOP, we will send a one-time confirmation that you have been unsubscribed. You may still receive a limited number of transactional or service-related texts where permitted by law (for example, security or account notices). To re-subscribe once SMS is available, follow the opt-in instructions in your account settings or contact us.

When SMS is available, you can get help with text messages by replying HELP to any message from FIJI Insights or by contacting us at support@fijiapp.com.

We do not sell your mobile phone number and do not share it with third parties or affiliates for their own marketing purposes. We may use service providers (such as SMS delivery platforms) strictly to send messages on our behalf and in accordance with this Privacy Policy.

Information Sharing

We do not and will not sell your personal information to third parties. We may share information with service providers that help us operate FIJI Insights (such as Stripe for payments, Supabase for authentication and data storage, and email delivery providers), strictly to the extent needed for those services to function. We may also share your information with law enforcement or other third parties if required by law or to protect our rights, property, or safety.

Confidentiality

We treat all information that you provide to us as confidential. We will not disclose any confidential information to any third party, except as required by law or with your explicit consent. We take reasonable steps to protect the confidentiality of your information, including by implementing physical, electronic, and procedural safeguards.

Your Choices

You can control the information we collect about you by adjusting your account settings or contacting us to delete your account. You can also opt out of receiving marketing communications from us at any time. Subscription cancellations and payment-method updates can be managed at any time from the Stripe Customer Portal, reachable from your Account Settings.

Third-Party Links

Our website may include links to third-party websites that have their own privacy policies. We are not responsible for the privacy practices of these websites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Significant changes will be communicated to active users via email or an in-app notice.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@fijiapp.com.