Privacy Policy

Privacy Policy for Real Estate Back Ops, LLC (doing business as “FIJI Insights”).

At FIJI Insights, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and disclose information about our customers and website visitors.

Information We Collect

We collect personal information, such as your name, email address, company, and phone number, when you sign up for an account with us, use our products or services, complete a brokerage valuation, build a buyer profile, subscribe to a paid plan, or contact us for support. We also collect information about your device and how you use our website, including your IP address, browser type, and operating system.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website, customize content and advertising, and analyze our website traffic. By using our website, you consent to our use of cookies and tracking technologies. You can control cookies through your browser settings and other tools.

Payment Information

Subscription payments on FIJI Insights are processed by Stripe. We do not store full credit card numbers or CVCs on our servers. We retain only the minimum billing metadata required to manage your subscription (Stripe customer and subscription identifiers, plan, billing interval, and renewal dates). For details on how Stripe handles your payment data, please review Stripe's privacy policy at stripe.com/privacy.

Data Retention

We retain your personal information for as long as necessary to provide our products and services to you and fulfill the purposes described in this Privacy Policy. We may also retain your information for a longer period of time to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

Compliance with CCPA

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect about you, to request that we delete your personal information, and to opt out of the sale of your personal information. To exercise these rights, please contact us at support@fijiapp.com.

Information Sharing

We do not and will not sell your personal information to third parties. We may share information with service providers that help us operate FIJI Insights (such as Stripe for payments, Supabase for authentication and data storage, and email delivery providers), strictly to the extent needed for those services to function. We may also share your information with law enforcement or other third parties if required by law or to protect our rights, property, or safety.

Confidentiality

We treat all information that you provide to us as confidential. We will not disclose any confidential information to any third party, except as required by law or with your explicit consent. We take reasonable steps to protect the confidentiality of your information, including by implementing physical, electronic, and procedural safeguards.

Your Choices

You can control the information we collect about you by adjusting your account settings or contacting us to delete your account. You can also opt out of receiving marketing communications from us at any time. Subscription cancellations and payment-method updates can be managed at any time from the Stripe Customer Portal, reachable from your Account Settings.

Third-Party Links

Our website may include links to third-party websites that have their own privacy policies. We are not responsible for the privacy practices of these websites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Significant changes will be communicated to active users via email or an in-app notice.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@fijiapp.com.